ITAIMS

ITAIMS

ITAIMS is an application server designed to help IT Managers to keep track of the IT Infrastructure including computer hardware configuration and the software installed on the client computers. It also allows centralized deployment of software packages on Windows and Linux client computers. In addition, it also keeps track of changes in all the IT relating inventory & assets of the organization like computers, printers, companies and contracts, knowledge base and help desk.

Salient features:
  • Know your IT investments with ITAIMS which will assist the IT team throughout product life-cycle in planning, deployment, audit and reconciliation of your IT Assets.
  • Built on a very stable platform using Apache, PHP & MySQL.
  • Full featured Help desk management module to help IT team to track, assign & resolve user complaints/queries.
  • Auto updates through OSC desktop client.
  • The Linux based IT inventory collection system works in a Client Server Mechanism, to ensure least human Intervention.
  • ITAIMS offers a highly fine tuned & optimized web based administration panel.
  • A customized application built for managing medium & large enterprise IT Infrastructures.
  • Support for multiple client operating systems like, Windows, Linux etc.


Modules:
  • IT Inventory Management
  • Help Desk Management
  • Knowledgebase
  • Contract & Vendor Management
  • Reservations

Inventory:
  • Auto transmission on IT Inventory from client to server
  • Inventory of Computer fleet
  • Inventory of the monitors
  • Inventory of network hardware fleet
  • Inventory of external devices (Scanners, LCD projectors etc.)
  • Inventory of software fleet with license and expiration dates
  • Commercial & financial information
  • Assignment of the hardware

Help Desk & Tracking:
  • Management of tracking requests for all types of material.
  • Tracking request using web interface or e-mail.
  • Can post problems/complaints in the form of interventions.
  • Interventions demands priority management.
  • Assignment of real time interventions.
  • History of done interventions
  • Planning of interventions.
  • Mail tracking of interventions.

Statistic & Knowledge Base:
  • Statistic reports by month, year or total.
  • Global reports by technician or enterprise.
  • Global reports by hardware, location or type.
  • Global reports by user, category or priority.
  • Management of basic system of knowledge hierarchy
  • Management of public FAQ
  • WYSIWYG type rich format web based editor.

Management:
  • Management of enterprises
    • Manufacturers
    • Vendors
    • Suppliers
  • Management of Contracts
    • Loan & hiring
    • Leasing
    • Insurance
  • Management of documents related to the elements
    • Inventories
    • Contracts
    • Types of authorized documents

Reservations:
  • Management of reservations of material (e.g. Laptop, LCD Projector, Pen Drive etc.) in affected inventory with the park of loan.
  • User Interface for reservation.

Top